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Four seasons new york3/20/2024 ![]() ![]() Now known as the Empire Suite, this 2,400-square-foot suite is fit for presidents, celebrities and even royal families looking for a chic apartment experience in Downtown Manhattan with all the services and amenities of a full-service, five-star hotel. While the majority of the hotel didn't receive any changes to its look during the COVID-19 closure, the hotel's top suite certainly did. I was very much looking forward to having breakfast in the comfort of my robe each morning, and the Four Seasons New York Downtown delivered - literally.Įach morning I was able to specify that I'd like my order left outside my room and I simply wheeled in the table, unwrapped the dishes, took way too many photos (phone eats first, as they say!) and enjoyed my decadent meals with a view of the Oculus through the window. It had been a very long time since I'd enjoyed one of life's greatest pleasures: room-service breakfast. It's these kinds of technologies that set many luxury hotels apart, and it's something I sincerely hope proliferates further throughout the industry in the future. I used the iPad to order breakfast each morning of my stay, and I loved that I didn't have to pick up the phone and pretend I was actually awake to order my food.Īnd, on the last morning of my stay, I avoided the dreaded "Can I have late checkout, pretty please?" call and was able to arrange that simply by "texting" the front desk. ![]() The Four Seasons has this concept down to a science, and I could communicate any questions or concerns with the hotel via a messaging service in the Four Seasons app on my phone.Īdditionally, there was an iPad next to my bed that put hotel information at my fingertips, as well as the ability to order meals or schedule spa treatments. ![]() Instead of calling the front desk or concierge for a request, many now prefer more automated ways of interacting with the hotel, such as in-app messaging features, and digital requests for everything from room service to pillows.ĭuring a pandemic, this shift in service is more relevant than ever. These days, great service doesn't necessarily mean getting waited on hand and foot by hotel staff. Over the last few years, the definition of high-end service has changed. In addition to the initial screening process, the hotel placed numerous placards explaining the Lead With Care program around the hotel's public areas along with dispensers filled with hand sanitizer and graphics on the floor reminding people to keep their distance from one another. Before I was able to check in, I spoke with a bellhop who asked me to sanitize my hands at the automated dispenser.Īfter I sanitized my hands, I took a step to the left in front of a machine that quickly took my temperature.įinally, he asked me to verbally confirm that I had not traveled within the last 14 days to another state, with the exception of a handful of states neighboring New York such as Pennsylvania, Connecticut and New Jersey.Īll hotel guests and visitors must complete the above steps before they're allowed to enter the hotel, though the process was seamless and unobtrusive. You'll notice the Four Seasons COVID-19 safety program, known as Lead With Care, as soon as you pass through the doors. Based on my stay in Downtown Manhattan and my colleague Zach Griff's experience at the Four Seasons Philadelphia, you can expect the utmost precaution when you check in to any Four Seasons property. In today's world, that means - first and foremost - keeping guests safe. He was acquitted in June 2011.Over the years, Four Seasons has built a reputation for stellar service. In 2010-11 Geert Wilders was put on trial in the Netherlands, charged with five counts of inciting racial hatred over his anti-Islamic public statements. Wilders at the Four Seasons in New York, during a lunch sponsored by the Hudson Institute on 25 September 2008 (and commonly titled "America as the Last Man Standing" or "The Lights are Going Out All Over Europe" in Internet circulation). The item referenced above is the text of a speech on the topic of Islam delivered by Mr. Wilders is well known in his home country for his strong criticism of Islam, having stated at various times that "Islamic ideology has to be defeated" and "there is no such thing as 'moderate Islam,'" summing up his views by saying, "I don't hate Muslims, I hate Islam" and advocating that the Netherlands ban the Quran, Islamic dress, and the further immigration of Muslims to that country. Geert Wilders is a Dutch politician, a member of the House of Representatives and the chairman of the Netherlands' Party for Freedom (a right-wing populist party). ![]()
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